Terms of service

Terms of Service

These Terms of Service govern your access to and use of privai.com and any purchase you make through it. By accessing or using this website, or by placing an order, you agree to these terms. If you do not agree, please do not use the website. Privai is operated from Asheville, North Carolina.

Changes to these terms

We may update these terms from time to time. The version posted on this page is the current version. Your continued use of the website after changes are posted means you accept the updated terms, so please review this page periodically.

Eligibility

You must be at least 18 years old, or the age of majority in your state, to purchase from this website. By placing an order, you confirm that you meet this requirement.

Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account. We may suspend or close an account that we believe has been used in breach of these terms.

Products, pricing, and orders

We sell botanical skincare and related products. We make reasonable efforts to display products, ingredients, and colors accurately, but we cannot guarantee that your screen shows them exactly. Prices are listed in U.S. dollars and may change at any time. We reserve the right to limit quantities, to correct errors in pricing or product information, and to refuse or cancel any order, including after an order has been placed.

Payment and tax

We accept major credit cards (Visa, Mastercard, American Express, and Discover) and PayPal, as shown at checkout. You confirm that you are authorized to use the payment method you provide and that the billing information you give us is accurate. We currently sell and ship within the United States only. Sales tax is calculated based on the destination of your order in the states where we are required to collect it.

Shipping, returns, and refunds

Shipping is governed by our Shipping Policy, and returns and refunds are governed by our Refund and Return Policy. Please review both before placing an order, as they are part of these terms.

Product use and not medical advice

Privai products are cosmetic skincare products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information on this website, including articles and product descriptions, is provided for general educational purposes and is not a substitute for advice from a qualified healthcare professional. Always perform a patch test before using a new product, follow the directions provided, and discontinue use if irritation occurs.

Reviews and user submissions

If you submit a review, comment, image, or other content to the website, you grant Privai a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content in connection with our business and its promotion, and to use your name alongside it. You are responsible for what you submit. You agree not to submit content that is unlawful, misleading, defamatory, obscene, harassing, infringes the rights of others, or impersonates another person. We do not pre-screen submitted content, do not guarantee its accuracy, and may remove content at our discretion.

Acceptable use

You agree to use the website for lawful, personal, non-commercial purposes and not to collect other users' personal information, transmit unsolicited commercial messages, or interfere with the operation or security of the website.

Intellectual property

All content on this website, including text, images, logos, graphics, and product descriptions, is owned by or licensed to Privai and is protected by copyright, trademark, and other laws. The Privai name and logo are trademarks of Privai. Other product and company names mentioned may be the trademarks of their respective owners. You may not copy, reproduce, republish, distribute, or create derivative works from our content for any public or commercial purpose without our written permission. You may link to the website provided you do not misrepresent your relationship with us, and you agree to stop linking on request.

Links to other websites

The website may contain links to third-party websites provided for your convenience. We do not control and are not responsible for the content, accuracy, or practices of those sites, and a link does not imply our endorsement. Visiting linked sites is at your own risk.

Disclaimer of warranties

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Privai disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. This does not affect any warranty or right that cannot be excluded under applicable law, including the laws governing the products you purchase.

Limitation of liability

To the fullest extent permitted by law, Privai will not be liable for any indirect, incidental, consequential, or special damages, including lost profits or loss of data, arising from your use of, or inability to use, the website or our products. Because some states do not allow the exclusion or limitation of certain damages, these limitations may not apply to you. In those states, our liability is limited to the greatest extent permitted by law. Nothing in these terms limits any rights you have that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Privai and its owners, officers, employees, and agents from any claims, losses, damages, and reasonable attorneys' fees arising out of your use of the website or your breach of these terms.

Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. Any dispute arising out of or relating to these terms or the website shall be brought in the state or federal courts located in North Carolina, and you consent to the jurisdiction of those courts.

General

If any provision of these terms is found unenforceable, the remaining provisions stay in full effect. Our failure to enforce any provision is not a waiver of it. We may assign our rights and obligations under these terms. These terms, together with the policies referenced in them, are the entire agreement between you and Privai regarding the website, and they take precedence over any conflicting content elsewhere on the website.

Contact

Questions about these terms can be sent to info@privai.com, or to Privai, 549 Elk Park Drive Unit 709, Asheville, NC 28804.