Accessibility Statement

Privai is committed to making our website accessible to everyone, including people with disabilities. We want every visitor to be able to browse, learn about, and purchase our botanical skincare with ease. Accessibility needs are individual, and what helps one person may not help another, so we make reasonable efforts to accommodate as many customers as we can given our size and resources.

Our commitment

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which describe how to make web content more usable for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological needs. We review our site on an ongoing basis and make improvements as part of our regular work. As technology and our resources allow, we will continue to move toward a more seamless and accessible experience.

Accessibility features and browser tools

Most modern browsers and devices include built-in accessibility tools, such as text resizing, zoom, high-contrast modes, and support for screen readers and other assistive technologies. These can improve access to our site alongside the features built into the site itself.

Third-party content

Some parts of our site rely on third-party features, such as embedded maps and social media content. We do not control how these are built, and they may not behave the same for every user or every type of disability. Any video we publish will include captions or an equivalent text alternative.

Feedback and assistance

If you have trouble accessing any part of our website, or you need help placing an order, please reach out. We will do our best to assist you and to correct the issue.

For help specifically related to using or navigating our website because of a disability, you can call us at 828-575-2433, Monday through Friday, 9am to 5pm. This line is closed on weekends and national holidays.

You can also reach us at:

Email: info@privai.com
Phone: 828-575-2433 for sales and product questions
Mail: Privai, 549 Elk Park Drive Unit 709, Asheville, NC 28804

When you contact us, please describe the difficulty, the page or feature involved, and the device or assistive technology you are using, so we can respond quickly and fix the right thing. You are not required to share any personal information to get help with accessibility.